Frequently Asked Questions.
Wondering about the your order? Feel free to clarify any queries before making a purchase.
Upon selecting your desired products and completing payment, expect a confirmation message.
To ensure a perfect fit, we’ll promptly provide a comprehensive list of necessary measurements along with a specialized video guide on accurate measurement-taking techniques. Should you have any doubts about the accuracy of your measurements, kindly share a photo with a measuring tape for our review.
Before the tailoring process begins, we double-check the accuracy of measurements using our proprietary methods.
Once we’ve checked all the essential details, our meticulous tailoring process begins.
Can’t find the perfect dress? Reach out to us!
We bring to life your inspirations, ideas, and dreams for your wedding dress.
We’ll custom design a dress just for you based on your preferences, including style, lace, or fabric. Share photo examples and essential elements you desire, and we’ll sketch and tailor it to your satisfaction before starting the production.
The “Couture gown” is a wedding dress designed and created for a bride who has a specific dress in mind and can’t find it anywhere else.
You can design and create your own dream couture wedding dress in collaboration with designer Ksenia Nauti!
Making a wedding dress is a complicated process. Our target is 17-24 days from the placement of the order to get the product to you, with the assumption that the material is already available at our location. It is possible that we need longer, with a target of 25-52 days if materials are not available. But we will be able to confirm this within 2 working days and if this is a problem, we can offer a full refund. Our suggestion is in all cases consider this in advance and order your dress as early as possible, to ensure that it arrives in time, especially if alterations are required.
All products are shipped from Wroclaw, Poland.
STANDARD SHIPPING times are normally: 24/48h within Poland, 3-5 working days main EUROPEAN cities, 5-9 working days to USA, Canada etc, and 19-20 working days to most destinations worldwide.
Delays due to Black Friday, Christmas Holidays, bad weather can occur.
If you have an urgent order, please let us know. Write ”ASAP”, we’re confident we can assist. We don’t charge extra for rush orders; we have plenty of staff, and we plan the entire production cycle in advance. If you have ”force majeure” situation, you’ve come to the right place
EXPRESS SHIPPING: You can add an to your order for faster delivery: 48h ALL EUROPE, 3-5 working days to USA, and to most other destinations worldwide.
Delays due to Black Friday, Christmas Holidays, bad weather can occur.
Navigating the selection of colors and fabrics can be challenging. If you’re uncertain, we’re here to help.
We use materials in standard shades (off-white, ivory, etc.), the dress color is always specified in the description. We’ve been sourcing materials from reliable and trusted suppliers for many years, ensuring that there’s no possibility of the client’s dress differing from the sample. However, if you have any doubts, we can send a small fabric swatch as a sample.
In cases where a unique shade is required, we often request a photo of the bride’s skin tone to match it accurately.
Your peace of mind matters to us, and we’re committed to delivering a consistent and satisfying experience.
Unsure about the dress design? Consider trying a similar one at a local salon to ensure confidence in your choice.
Each item we craft is tailored individually, based on the client’s measurements and color preferences. Your precision in following our measurement instructions is crucial for a perfect fit.
Please note, personalized items resulting from individual tailoring cannot be returned or exchanged as they’re specifically crafted for you, making resale impossible.
However, rest assured, we’re dedicated to ensuring your dress fits flawlessly. Many of our clients express gratitude in reviews, often finding that our meticulous tailoring eliminates the need for alterations altogether.
As a brand specializing in custom-made garments, it’s important to note that dresses crafted to individual measurements are unique to each client. Each creation is entirely personalized from scratch, tailored exclusively for you. Regrettably, we cannot offer refunds on the following:
• Lingerie (bodysuits, robes, pajamas, bustiers)
• Gift cards, deposits
• Face masks
• Final sale items
• Custom-made, personalized, or altered products
• Swatches
• Shipping costs, except in cases of mail loss
All dresses are meticulously handmade upon order receipt, rendering each item CUSTOM MADE and non-refundable. Our dedication lies in delivering a unique, personalized experience, tailored precisely to your preferences.
At our store, we have unwavering confidence in the quality of our products, so we’re certain you won’t want to cancel your order. However, we kindly ask for your attention to our cancellation policy. Should you wish a refund of 100% of the amount, request a cancellation within 12 hours of purchase.
We understand that sometimes weddings are postponed or even canceled altogether. That’s life.
A refund is possible minus the cost of materials and labor. The amount refunded will depend on the stage of manufacture of the dress. Please write to us; we’ll do our best to assist you.
Your satisfaction is our priority, and we aim to make your shopping experience as delightful as possible. Thank you for understanding!
Your prompt response to our order confirmation and providing all necessary measurements is vital for us to create your perfect garment. If we haven’t received your confirmation or required measurements within 2 weeks, we’ll proceed with crafting standard sizes. This step is crucial to meet Etsy’s shipping guidelines and prevent any shipping delays.
To ensure your complete satisfaction, kindly ensure you’ve received and responded to our order confirmation, addressing any queries about your order. Please note, once your standard order has been shipped due to non-response, refunds won’t be accepted.
We’re committed to making your experience delightful and seamless, and your cooperation in this process is greatly appreciated!
Once your order is shipped, you’ll receive a shipping notification in your email. Within your ETSY account, you can locate your order and access the tracking number. We kindly request you to do so and keep an eye on your parcel’s journey.
There have been instances where parcels reached the local post office, waited for 30 days, and then returned to us without customers being aware. To prevent this, please actively track your shipment using your city’s official postal service. In case of any issues or if you haven’t received your order after the standard delivery timeframe, please reach out to us.
Your satisfaction is important to us, and we want to ensure your order arrives safely and timely. Thank you for your cooperation!