Terms of Purchase
BY PURCHASING A KSENIA NAUTI WEDDING FASHION GOWN YOU UNDERSTAND:
Your Made to Order Customised gown will be made to your exact measurements.
For Made to Order Customised gowns, you will need to supply all your measurements 3 months before your wedding date (known as your ‘lock in date’) even if your Ksenia Nauti Wedding Fashion stylist already has completed your measurements at your appointment.
Your gown may require alterations at our own expense. Ksenia Nauti Wedding Fashion does not take responsibility for any adjustments or alterations needed to be made on your gown, not agreed in advance (unless it is a genuine manufacturing fault).
Your gown will be dispatched:
4-6 months after your purchase date of a Made to Order gown, unless declared dispatch is requested and approved.
6-8 weeks before your wedding date if you are a Made to Order Customised bride.
2-8 weeks after your purchase date if you are a Rush Order bride.
3-5 business days after ordering a Ready to Wear gown & Accessories.
3-5 business days after ordering your Online sale item.
If you cancel your Made to Order gown within 30 days of purchasing, you will be charged a cancellation fee of $300USD.
If you cancel your Made to Order gown between 31 days, and your lock in date the cancellation fee is $500 USD.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Ksenia Nauti Wedding Fashion reserves the right at any time after receipt of your order to accept or decline your order for any reason. Your items purchased are for personal use only and cannot be used for a commercial purpose. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Liability
Ksenia Nauti Wedding Fashion, including our directors, partners, shareholders, employees and other third parties associated with running this website is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this Website or the products sold on it.
Pricing
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. Countries with the nominated currencies of AUD, GBP, EURO, CAD or NZD will be charged in these currencies. All other non-specified currencies are charged in USD – the prices showing on the website are approximate and the actual exchange rate charged on your credit card are set by your bank or credit card provider.
Please keep in mind we are an Poland based business and upon ordering you may be charged an international transaction fee. This is enforced by your bank and we don’t have any control over this fee. It is best to contact your bank if you have any queries.
Payment Methods
Our payment gateway currently accepts VISA, Mastercard, American Express, JCB, Union Pay and PayPal. For our customers in some countries, we offer Affirm and Klarna Pay which you can choose to pay monthly over 6-36 months. Terms and conditions for this payment method are agreed upon the purchase of the item and with the company that provides the payment agreement.
Please keep in mind we are an Poland based business and upon ordering you may be charged an international transaction fee. This is enforced by your bank, and we don’t have any control over this fee. It is best to contact your bank if you have any queries.
Currencies, Duties & Taxes
Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Poland check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.
Cancellation of Order
Ready To Wear Gowns & Accessories
Please refer to returns and exchanges below for your Ready to Wear gown & Accessories as these items will be dispatched 3-5 business days from purchase.
Made To Order Gowns
If you purchase a Made to Order gown, you can cancel your gown up to 2 days after the purchase date and receive a full refund.
If you cancel your order within 30 days of purchasing your Made to Order gown, you will be charged a cancellation fee of $300USD. If you cancel between 31 days, and your ‘lock in date’ the cancellation fee is $500USD. This covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order.
Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.
You must contact the Customer Experience Team (info@xnauti.com) within the prescribed timeframes to be eligible for a cancellation up to your ‘lock in date’, Any requests for a cancellation outside of these timeframes will not be accepted.
Rush Order Gowns
As your gown goes straight into production upon you purchasing your gown, you are unable to change or cancel your order post purchase.
All Other Items
For all other items, other than those listed above, refer to the appropriate Returns and Exchanges policy.
Returns & Exchanges
Our returns and exchange policy depends on the gown type you have purchased.
See below more detailed terms based on your specific purchase:
Made To Order Gowns
A refund is available within 2 days of ordering your Made to Order Standard wedding gown.
Please ensure your measurements are correct prior to your lock in date. We can make alterations to the dress for free, but we do not reimburse the cost of return shipping.
In the unlikely circumstance have concerns regarding the fit of your gown, you must contact our Customer Experience Team (info@xnauti.com) within 7 days of receiving your order.
Should you wish to change your gown or wedding date, you are able to do so prior to your lock-in date; you will need to pay any difference in price, or should the selected gown be a lower price the balance will be provided in the form of a credit note. You may be subject to additional Priority Fees.
If you cancel your order within 30 days of purchasing your Made to Order Customised gown, the cancellation fee will be $300USD.
If you cancel between 31 days, and your lock in date the cancellation fee is $500USD. If your lock in date falls before either of these dates then that is your last day you can cancel. This covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.
For Rush Order gowns, once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund.
Ready To Wear Gowns & Accessories
An exchange or credit note is available within 7 days of you receiving your Ready to Wear item.
Once your return has been confirmed, we must receive your item within 14 days if located in Poland or 30 days if located overseas.
Items must be returned in original condition (free of makeup, marks and stains), and must not have been worn, altered or washed, with any tags remaining in place.
Return shipping costs will be the responsibility of the bride along with any additional costs incurred.
In the unlikely event of manufacturing fault, please contact our Customer Experience team (info@xnauti.com).
Online Sale
All sales are final. We do not accept returns or refunds on online sale items.
Any alterations, cleaning or repairs are to be made at your own expense.
Your online sale gown will be dispatched within 21 days from the placement of your order.
Occasionwear
Including Bridesmaids dresses and Mini collections.
Exchanges, store credits or refunds are accepted within 30 days of receiving your item.
Items must be returned in original condition (free of makeup, marks and stains), and must not have been worn, altered or washed, with any tags remaining in place.
Exchanges are subject to stock availability. You will be liable for any additional postage involved with returning your item/s and in the event of an exchange, you will be liable for the re-shipping cost.
Please contact our Customer Experience Team (info@xnauti.com) to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Poland or 30 days if located overseas.
In the event of manufacturing fault, please contact our Customer Experience team (info@xnauti.com).
Accessories
Including Veils, Shoes, Jewelry (excluding earrings).
Exchanges, store credits or refunds are accepted within 30 days of receiving your item, excluding earrings.
Exchanges are subject to stock availability. You will be liable for any additional postage involved with returning your item/s and in the event of an exchange, you will be liable for the re-shipping cost.
To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of our pierced earrings.
Please contact our Customer Experience Team (info@xnauti.com) to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Poland or 30 days if located overseas.
In the event of manufacturing fault, please contact our Customer Experience team (info@xnauti.com).
Refunds
If you are eligible for a refund, all items will undergo quality control upon receipt of the item. Exchanges, credit notes and refunds are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Experience will contact you with your options. If, after assessment, your item does not pass our quality control checks, you will not be offered a replacement, repair or refund and we will return the item to you.
A refund will only be offered in cases of major manufacturing faults, the existence of which will be determined at the discretion of our Quality Control Manager, after a thorough assessment of your item.
In the event of a manufacturing fault, return postage will be reimbursed by Ksenia Nauti Wedding Fashion upon receipt and assessment of the Ksenia Nauti Wedding Fashion item/s. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.
Ksenia Nauti Wedding Fashion reserves the right to refuse a repair, replacement, or refund if you do not notify us of the fault or issue within 7 days of receiving your order, and/or do not return the item upon request to our studio within 14 days if located in Poland or 30 days if located overseas.
Alterations
If you have any fit concerns upon receiving your gown, please contact our Customer Experience Team (info@xnauti.com) within 7 days of receiving your gown and our team of alteration specialists will assess your unique situation, we will require images of you wearing the gown and your current measurements.
Alterations are part of the bridal journey. You may wish to alter your gown to achieve your desired fit upon receiving; such associated costs will be at our expense. If your measurements change from what was confirmed at your lock in date, you will be liable for any alteration fees incurred. Ksenia Nauti Wedding Fashion are not liable for any costs incurred or responsible for alterations completed by a third party.
In the unlikely event of a manufacturing fault, please contact our Customer Experience Team. Upon assessment from our Quality control team, if a manufacturing fault is found, all costs will be paid by Ksenia Nauti Wedding Fashion including shipping. If you decide not to send your dress back to Grace for any reason, we will no longer be liable.
Delivery Timeframes
The delivery times provided below are estimates only. Ksenia Nauti Wedding Fashion will not be held accountable for late deliveries or loss or damage relating to late deliveries.
STANDARD shipping times are 24/48h within Poland, 3-5 days to major European cities, 5-9 days to the USA and Canada, and 19-20 days globally. EXPRESS shipping is available for 48h delivery in Europe and 3-5 days to the USA and most other global destinations. Delays may occur during Black Friday, Christmas, or bad weather. Our Dispatch team will send you tracking information so you can track your package.
For more information refer to our shipping and delivery policy on the website.